Consumer Protection Cases and Disputes: When You Need a Lawyer's Help
The lawyers of our law firm will professionally, promptly and effectively help resolve all problematic legal issues, disputes and conflict situations that have arisen regarding the violated rights of the consumer to purchase goods (services) of inadequate quality.
Welcome to the website of our legal company “Naumenko and Partners” JSC
Buying various goods directly in a store, in any trading market, or through the Internet, or receiving relevant services for a long time is not something extraordinary for us, but is an ordinary reality of today and applies without exception to any of us.
Without exaggeration, each of us is actually a consumer of various goods (food, clothing, household items, fuel and lubricants at gas stations, etc.) and a recipient of various services (utility, medical, car repair at service stations, production of various goods to order) every day ) of the product (service provider).
In order to solve these problems, the Law of Ukraine “On the Protection of Consumer Rights” was adopted and put into effect, which was designed to protect the rights of the consumer to purchase a product of poor quality or to receive a service of poor quality.
However, in practice, we often encounter cases when unscrupulous sellers of goods and service providers simply ignore the norms of the specified specific Law, selling goods and providing services of inadequate quality in advance, which leads to an obvious violation of the rights of consumers, who are forced to turn to the competent state authorities for the protection of their rights bodies, including directly to the court.
Cases and disputes on the protection of consumer rights are quite complex and ambiguous from the point of view of their practical application, as a rule, it is impossible for an average citizen to correctly navigate these problematic legal issues on his own, which of course makes it impossible to effectively protect his rights and legitimate interests in the field of consumer rights protection, and therefore, for the purpose of proper legal resolution and settlement of cases and disputes of this category, it becomes necessary to seek urgent legal assistance from qualified and experienced lawyers who will provide effective legal protection to the Client in cases (disputes) on the protection of consumer rights of any complexity, which definitely and have been working at the law firm “Naumenko and Partners” for a long time.
- Negotiations with a seller of goods or a service provider,
- Complaint to the Consumer Protection Inspectorate,
- Obligation of the seller/manufacturer to replace the poor-quality product with a similar one of proper quality, to eliminate product defects free of charge or to reimburse the costs of their elimination,
- Recovery of property and non-pecuniary damage caused due to a defect in goods, works/services,
- Invalidation of contracts concluded in violation of consumer rights, etc.
How can we help you resolve these CONSUMER PROTECTION CASES and DISPUTES?
This is, firstly, a competent initial legal consultation, which enables our client, after receiving the necessary legal information regarding a specific case and consumer protection dispute, to correctly navigate the situation that has arisen for the Client and to choose a winning legal position in the case in advance,
secondly, it is the qualified preparation and drawing up of all the necessary procedural documents for the optimal solution of the client’s legal problem (lawyer requests, statements for the provision of information, a statement of claim to the court, a response to a statement of claim, etc.), as during the preparation of the case, and also already during the direct trial of the case in court),
and thirdly, it is the professional representation of our client’s interests in all levels of court (in the court of first instance and the Court of Appeal, as well as in the Supreme Court), as well as in other state authorities and local self-government bodies, as well as in notary authorities, executive service, any enterprises, institutions and organizations.
The position of our law firm in resolving cases and disputes on the protection of consumer rights is as follows: we carefully study all the information and documents provided by the Client in each specific case and, as a result, already form and provide the Client with a competent opinion, that is, a clear and understandable formed legal position regarding prospects of the case and further actions for our “Client”.
Our legal company independently provides full support for the case (collection of all necessary documents for the court, drawing up a statement of claim and other procedural documents, sending the case to the court), and we also represent our Clients throughout the territory of Ukraine.
In the city of Kyiv and the Kyiv region, we represent our Client through the personal visit of a lawyer, within Ukraine we represent our Client’s interests remotely (remotely) via available registered electronic office in the Unified judicialinformation and telecommunication system (ESITS).
Step 1 - We provide the Client with competent initial legal advice on the issue of consumer rights protection
Step 2 - We study the documents and form a competent legal position in the case in favor of the "Client"
Step 3 - We conclude an agreement with the "Client" on the provision of legal assistance, and the "Client" makes an advance payment
Step 4 - We prepare all the necessary procedural documents in the interests of the "Client"
Step 5 - We represent the interests of the "Client" in courts, law enforcement agencies and other organizations
Step 6 - We compensate the court costs in the case
Step 7 - We receive a court decision in the case (decision, decision)
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- Full qualified support of cases and disputes for the protection of the Client's consumer rights.
- Proper protection of the Client's interests in court.
- Minimum spending by the Client of his time on solving legal issues.
- Protection of the Client from significant nervous shocks and stress during the resolution of the case.
- Business decency, honesty, professionalism, confidentiality and responsibility are guaranteed to the Client when resolving cases and disputes on the protection of consumer rights.
- Reasonable and realistic prices for rendered professional legal services.
- Effective resolution of cases and disputes on the protection of consumer rights, taking into account the interests of our Client.
- Receiving by the Client the maximum possible positive result in the case.
- It is possible to skip the statute of limitations for applying to court.
- Insufficient level of legal knowledge to independently solve a specific legal issue.
- Significant amount of time spent on study, analysis and preparation for independent resolution of a specific legal issue.
- Impossibility of proper drafting and correct execution of the relevant procedural documents for applying to the court.
- Ignorance of the procedural norms of the Law during the judicial review of the case.
- Lack of real practical experience for effective independent protection of one's interests in court.
- Inability to defend one's legal position in the case, as a party to the process, when the other party (the opponent) has adequate legal support (a lawyer).
- Receiving significant nervous breakdowns and stress both during preparation and during independent conduct of the case in court.
- Provision of oral online legal consultation by phone to the "Client" on a relevant legal issue regarding violated consumer rights at the request of the "Client" lasting up to 30 minutes. (with the possibility of using social networks: WhatsApp, Viber, Telegram and video communication) - from UAH 900.
- Provision of oral legal advice to the "Client" on the relevant legal issue regarding violated consumer rights directly in the office premises in Kyiv, lasting up to 30 minutes. - from UAH 1,600.
- Negotiations with a seller of goods or a service provider - from UAH 1,500.
- Request to the Consumer Protection Inspectorate - from UAH 2,000.
- Obligation of the seller/manufacturer to replace the poor-quality product with a similar one of proper quality - the cost is determined in each specific case taking into account the specifics and complexity of the case, as well as depending on the amount of legal assistance provided.
- The obligation of the seller/manufacturer to eliminate the defects of the product free of charge or to reimburse the costs of their elimination - the cost is determined in each specific case taking into account the specifics and complexity of the case, as well as depending on the amount of legal assistance provided.
- Recovery of the amount paid for low-quality goods - the value is determined in each specific case, taking into account the specifics and complexity of the case, as well as depending on the amount of legal assistance provided.
- Invalidation of contracts concluded in violation of consumer rights - the cost is determined in each specific case, taking into account the specifics and complexity of the case, as well as depending on the amount of legal assistance provided.
- Recovery of property and non-pecuniary damage caused in connection with the lack of goods, works, services - the cost is determined in each specific case, taking into account the specifics and complexity of the case, as well as depending on the amount of legal assistance provided.
- Contesting contracts for the provision of services - the cost is determined in each specific case, taking into account the specifics and complexity of the case, as well as depending on the amount of legal assistance provided.
- Compensation for damage caused as a result of a violation of consumer rights - the cost is determined in each specific case, taking into account the specifics and complexity of the case, as well as depending on the amount of legal assistance provided.
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- Counterclaim - from UAH 2,900
- Response to a claim - from UAH 2,900
- Answers to feedback - from UAH 2,900
- Objection - from UAH 2,900
- Explanation of a third party regarding a claim or response - from UAH 2,900.
- Additional written explanations in the case - from UAH 2,900.
- Statements (motions) of a procedural nature: statements to call witnesses, motions to involve a co-defendant in the case, motions to appoint an expertise, motions to add evidence to the case file, motions to demand evidence by the court, motions to reduce costs, motions to renewal of the missed deadline, motion to combine and separate evidence, motion to stop the proceedings in the case, motion to resume the proceedings in the case, motion to postpone the consideration of the case, and others - from UAH 900.
- Objection to statements and petitions of a procedural nature - from UAH 2,900.
- Appeal complaint (on the decree or decision of the court of the 1st instance) - from UAH 6,900.
- Response to the Appeal - from UAH 6,900
- Cassation appeal - from UAH 8,900
- Response to the Cassation complaint - from UAH 8,900.
- Applications for reviewing a court decision in absentia - from UAH 4,900.
- in the court of the 1st instance - from UAH 2,900
- in the Court of Appeal - from UAH 4,900
- in the Supreme Court - from UAH 13,900
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Why choose us?
Professionalism and significant practical work experience
We provide the Client with interest-free installment payments for the rendered legal services
A comfortable and modern office in the very center of Kyiv, next to the metro
(100 meters from the University metro station and 4 minutes from the Teatralna metro station, as well as from the Zoloti Vorota metro station)
